Contact / Returns / Shipping / Privacy / Terms And Conditions

PRIVACY STATEMENT:

CONTACT:

admin@sitstayforever.com 

RETURNS:  (USA ONLY) 

Thank you for shopping with us! We want you to be completely satisfied with your purchase, so if you need to return an item, we’re here to help. 

1. Grooming & Wellness Products

You can return most new, unopened grooming and wellness items within 30 days of delivery for a full, no-questions-asked refund. We will cover the return shipping costs if the return is a result of our error (for example, if you received an incorrect or defective item).

2. Beds (Damaged or Incorrect Items)

We want your pet's bed to arrive in perfect condition. Beds may be returned for a full refund or replacement if they arrive damaged or defective. We will provide a free return shipping label for any beds that arrive damaged, defective, or incorrect due to our error.

3. Beds (Wrong Size, Color, or Change of Mind)

We are a small business dedicated to chemical safety, hygiene, and providing pristine products for sensitive pets, returned beds require hands-on care to inspect before they can be re-homed.

For returns due to sizing, color choice, or a change of mind, the bed must be completely unused, clean, and free of pet hair and shipped back to our mill at the customers expense.  To give you the best value, we offer two return options:

  • Option A: Return for 100% Store Credit (Best Value!) We will completely waive the 10% restocking fee. You will receive a digital gift card for the full purchase price of the bed, minus only the actual original outbound shipping costs incurred by the carrier when we sent the bed to you. Your final store credit will equal the original purchase price minus the original outbound shipping cost.

  • Option B: Refund to Your Original Payment Method A 10% restocking fee and the actual original outbound shipping costs will be deducted from your final refund to cover non-recoverable payment processing transactions and the physical labor required to process the return.. Your final refund amount will equal the original purchase price minus the 10% restocking fee and minus the original outbound shipping cost.

Return Shipping, Packing Plastic & Vacuum-Sealed Beds: The customer is entirely responsible for arranging and paying for return shipping via the carrier of their choice (UPS, FedEx, or USPS). Square beds should be securely wrapped in plastic that is at least 3mil in weight to prevent bed from becoming damaged during shipment.  Please note that our bolster beds are shipped vacuum-sealed (to 1/4 their true size) to keep initial shipping costs as low as possible. Once opened, these beds expand to their full size and cannot fit back into their original packaging. You will need to source a larger box to return the expanded bed to us.

4. How to Return Your Bed

  1. Please reach out to us at admin@sitstayforever.com with your order number. Let us know if you prefer Store Credit or a Refund so we can flag your account.

  2. Package your unused, clean bed securely. If the bed was vacuum-sealed and opened, ensure you use a larger box that comfortably fits the expanded bed.

  3. Purchase a trackable shipping label from your preferred shipping carrier and send the package to:

    Sit Stay Forever 90 Bridge Street, Suite 3166, Westbrook, ME 04102

  4. Once we receive the bed at our facility and inspect it for cleanliness, we will issue your digital store credit or process your refund to your original method of payment.

Unsure About Sizing?

If you have any questions about sizing before placing your order, please contact us at admin@sitstayforever.com. We love helping pet parents pick the absolute perfect size the first time around!

Refund Processing:

After you’ve shipped your return, please allow up to four weeks to receive your refund. In many cases, your refund may be processed more quickly. This time frame includes:

Transit time for the return (5 to 10 business days)

Processing time once we receive the return (3 to 5 business days)

Bank processing time for the refund (5 to 10 business days)

We want to make the return process as easy and seamless as possible, and we’re here to assist you every step of the way. If you have any questions or concerns, don’t hesitate to contact us. We’re always happy to help!


SHIPPING:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Free shipping is offered on most of our.

EMAIL POLICY

This section is intended to address those who feel that they have received unsolicited email from Sit. Stay. Forever.

If you received a newsletter from Sit. Stay. Forever. and do not wish to receive any more, you may use the unsubscribe link at the bottom of the newsletter. Alternately, you may modify your profile on this website by un-checking the type of mailing list you wish to no longer receive. 

Sit. Stay. Forever. does not send email to people with whom it has no contact. The following conditions can result in the Sit. Stay. Forever. website sending you email:

  • You created an account on our website.
  • You purchased 1 or more items from Sit. Stay. Forever.
  • You subscribed to the Sit. Stay. Forever. newsletter mailing list.
  • You submitted a question to Sit. Stay. Forever.
  • Someone that you know visited our website, created a wish list and sent it to you.
  • Someone that you know visited our website and used the 'email this page to a friend' function.

If you received email from Sit. Stay. Forever. and you feel that none of the above conditions have been met, you may send an email to the email address below to register a complaint.

This email address is registered with abuse.net. We take reports of spam abuse seriously and we will work with you to find a solution to a problem. In rare cases, spammers find new ways to exploit vulnerabilities within websites to force them to send spam. If you suspect that this has happened we would appreciate it if you would notify us using the email address above. We are constantly working to improve the security of the Sit. Stay. Forever. website in order to prevent our customers from getting spammed and to reduce the amount of spam on the internet at large.

Privacy & Security Policy

Sit. Stay. Forever. believes in the security of your personal information -- that is why we only collect information from you voluntarily. This information is used to process orders or to send current catalogs via email or post. Occasionally we may send out special offers or promotions via email, and you can opt to be included or excluded by calling or emailing Customer Service. We respect your right to privacy and will not share or sell your information to a third party.

TERMS AND CONDITIONS:

Please read these Terms and Conditions carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms and Conditions, do not access or use this Website.

This website is provided by Sit. Stay. Forever. By using this Website or by placing any purchase orders using the Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders. Any violation of the terms will result in termination of your account.

This website is not intended for persons under 18 years of age.

Account Terms

By registering with the Website, you can access or view the prices, product inventories, and submit purchase orders electronically. You are responsible for using the Website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time. 

Acceptable Use

You shall not do any of the following or permit any other third parties to do any of the following:

  1. Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, or profane information of any kind, including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, state, national or international law, including without limitation, export control laws and regulations;
  2. Post or transmit any information or software that the sender is aware contains a virus, worm, or other harmful component;
  3. Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material which is protected by copyright or other proprietary right, without obtaining the permission of the copyright owner or right holder;
  4. Account sharing, including, without limitation, letting third parties use your account and password.

Modification of these Terms and Conditions

Sit. Stay. Forever.  reserves the right to change or modify any of the terms contained in these terms and conditions, at any time. Any such modifications or changes will immediately become effective upon posting of such changes. Your continued access or use of this Website will imply your full acceptance of the same. You are therefore responsible for regularly reviewing these Terms and Conditions and additional terms or notices posted on the Website.

Payment

You agree to pay the full price for all Products you purchase from the Website. We reserve the right to charge extra charges for your credit card or PayPal account for any products purchased from the Website. You are responsible for the timely payment of all fees and for providing us with a valid credit card or PayPal account details for payment of all fees.

Resale of Products

You agree not to resell any of the products you purchase on our site unless you have been approved as an authorized distributor of Sit. Stay. Forever. products.

Electronic Communications

When you visit the Website or send any emails to us, you will be communicating electronically with us. By such electronic communication, you agree to receive such communications from us electronically. You acknowledge that your electronic submissions constitute your agreement and your acceptance to be bound by and to pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all transactions you enter into on the Website, and all records including notices of cancellation, policies, contracts, and applications.

Copyright and Licenses

This Website and the entire contents contained on this Website, including but not limited to, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of Sit. Stay. Forever. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the Website or any contents contained on the Website without the prior expressed written consent of Sit. Stay. Forever.

License

Sit. Stay. Forever. grants you a non-exclusive, non-transferable, limited license to access and make use of the contents or information available on the Website for your personal use and not to download or modify it, or any portion of it, except with the express written consent of Sit. Stay. Forever. You may not reproduce, duplicate, adapt, copy, sell, resell, transmit or otherwise exploit for any commercial purpose this Website or any portion of this Website without the express written consent of Sit. Stay. Forever. You agree not to interrupt or attempt to interrupt the operation of the Website in any way.

Sit. Stay. Forever. authorizes you to view and download the information and materials available on this Website only for your personal, non-commercial use. This authorization shall not constitute a transfer of title in and to the materials and is subject to the following restrictions: (a) you must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials; (b) you may not modify the materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; and (c) you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions.

Disclaimer of Warranty/Limitation of Liability

THIS WEBSITE AND RELATED INFORMATION IS PROVIDED BY SIT. STAY. FOREVER. WEBSITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. SIT. STAY. FOREVER.  MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND, OR AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SIT. STAY. FOREVER. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SIT. STAY. FOREVER. DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR EMAIL SENT FROM THE WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SIT. STAY. FOREVER. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

SIT. STAY. FOREVER. USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THIS WEBSITE. SIT. STAY. FOREVER RESUMES NO LIABILITY OR RESPONSIBILITY FOR ANY TYPOGRAPHICAL OR OTHER ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. IN THE EVENT THAT A PRODUCT IS LISTED AT AN INCORRECT PRICE OR WITH OTHER INCORRECT INFORMATION, SIT. STAY. FOREVER. SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR THE PRODUCT LISTED INCORRECTLY.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Third Party Links

For your convenience Sit. Stay. Forever. may provide, links to third party websites operated by other entities on the Website. If you use such third party sites, you will leave this Website. If you decide to visit any linked third party website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Sit. Stay. Forever. does not make any warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Any third party links do not imply that Sit. Stay. Forever. sponsors, endorses, is affiliated or associated with any linked third party websites.

Applicable Law

By visiting the Website, you agree that the laws of the state of Maine, without regard to principals of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Sit. Stay. Forever.

Disputes

Any dispute relating in any way to your visit or access of the Website or to the products you purchase through the Website shall be submitted to binding arbitration in Ulster County. New York.  Arbitration under these Terms and Conditions shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.

Indemnification

You agree to indemnify, defend and hold harmless Sit. Stay. Forever., its officers, directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the Website from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from any violation of these Terms and Conditions (including negligent or wrongful conduct) by you or your use and access of the Website.

Other Provisions

Sit. Stay. Forever.'s failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right.

Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms and Conditions.

Sit. Stay. Forever.  may assign its rights and duties under these Terms and Conditions to any party at any time without notice to you.

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition. Any rights not expressly granted herein are reserved.

Updated as of July 2024.