Frequently Asked Questions

Sit Stay Forever designs and manufactures  organic, non-toxic pet products for dogs, cats and horses in an attempt to offer our famlies a healthier liferstyle.

Our product line includes organic cotton and fleece pet beds, toys, natural pet shampoos, dry shampoos, sunscreen, salves, and daily care products. Each item is designed to support comfort, skin health, and long-term wellness using organic, sustainable and chemically safe ingredients.  Good for pets, people and the planet.

Yes. Chemical safety is our top priority. We avoid harsh chemicals, flame retardants, synthetic fragrances, and unnecessary additives commonly found in conventional pet products. Our materials are chosen to be safe for daily contact, including pets that lick, chew, or have sensitive skin.

Our products are designed and crafted in Portland, Maine, USA, items are handmade in small batches.

Whenever possible, yes. We use organic oils and plant-based ingredients in our grooming and wellness products.  Our beds and toys are made from (GOTS - Global Organic Textile Standard) certified cotton duck and OEKO-TEX certified fabrics.  Any non-organic materials are selected for safety, durability, and low environmental impact. 

We are among the few brands dedicated to using organic, chemically safe ingredients across our entire line of pet beds, dog treats, grooming and wellness products. Every item is crafted with a deep sense of consciousness, ensuring that safety is the primary driver behind every material and ingredient we select.  Every ingredient we use is safe for dogs, cats, horses and humans, with the exception of our bug spray which is not safe for cats and kittens.

Yes. Pets—especially those with light-colored fur, thin coats, or exposed skin (like noses, ears, and bellies)—can be vulnerable to sunburn and long-term sun damage. Just like humans, repeated sun exposure can lead to irritation and more serious skin issues over time. Using a safe, pet-specific sunscreen helps protect these sensitive areas during outdoor activity.      Shop Sunscreen for Horses           Shop Sunscreen for Dogs and Cats

Our formula keeps dogs, cats, and horses fresh without the stress of a bath by using Bentonite, Moroccan Clay and Carob Powder to physically bind to dirt, odors, and excess oils. Leaves the  coat looks vibrant and voluminous rather than chalky or dull. To refresh your animal, simply shake the powder onto the coat, massage it down to the skin, let it sit for a moment to absorb impurities, and then thoroughly brush it out to leave the coat clean and soft.    Shop Dry Powder Shampoo for Horses   Shop Dry Powder Shampoo for Dogs and Cats

You can return most new, unopened grooming and wellness products items within 30 days of delivery for a full no questions asked refund. We’ll even cover the return shipping costs if the return is due to our error (for example, if you received an incorrect or defective item).

Beds may be returned for a full refund if they arrive damaged.  For returns due to sizing, color choice, the bed must be unused and clean. Once we receive the bed and inspect it for wear, damage, and cleanliness, we will process your refund.   

Beds can be shipped to Sit Stay Forever, 90 Bridge Street, Westbrook, ME  04102

Please reach out to us with your order number and the details of the product you wish to return. We will quickly provide you with instructions on how to proceed with your return.

If the bed is the wrong size or color, returns are accepted; however, the customer is responsible for return shipping costs.

We strongly encourage you to contact us before purchasing to ensure the correct size and fit for your dog. For any questions, please reach out to us at admin@sitstayforever.com

After you’ve shipped your return, please allow up to four weeks to receive your refund. In many cases, your refund may be processed more quickly. This time frame includes:

Transit time for the return (5 to 10 business days)

Processing time once we receive the return (3 to 5 business days)

Bank processing time for the refund (5 to 10 business days)

We want to make the return process as easy and seamless as possible, and we’re here to assist you every step of the way. If you have any questions or concerns, don’t hesitate to contact us. We’re always happy to help!

Grooming products, toys and biscuits will ship the same day when orders are received early. Orders placed later in the day ship the next business day.

Weekend timing: orders placed late on Friday are often shipped Saturday, but always by Monday. In some cases, packages dropped off Saturday are not processed by the post office until Monday.

Beds usually ship within 1-3 days since they're all made to order. If the shipping will go past that time, we will reach out to the customer directly through the email they provided in their order and let them know.

Special shipping situations:  We are a small, family-owned business, and at times we may be traveling for trade events, business needs, or holidays. During these periods, orders will not ship until we return.

Whenever this occurs, we will clearly post a notice on our website so you know exactly what to expect before placing your order.