Shipping policy

SPECIAL NOTE ABOUT OUR BEDS

Unlike our other products, which ship completely free with no strings attached, beds are handled differently. We price our beds to include the cost of shipping — so while there's no separate shipping charge at checkout, outbound shipping is never truly "free." If you change your mind about size, color, or simply decide the bed isn't right for you, the actual carrier cost we paid to send the bed to you will be deducted from your return or store credit. Of course, if your bed arrives damaged, defective, or we made an error on your order, we cover all shipping expenses — no questions asked.

Beds (Wrong Size, Color, or Change of Mind)

We are a small business dedicated to chemical safety, hygiene, and providing pristine products for sensitive pets, returned beds require hands-on care to inspect before they can be re-homed.

For returns due to sizing, color choice, or a change of mind, the bed must be completely unused, clean, and free of pet hair and shipped back to our mill at the customers expense.  To give you the best value, we offer two return options:

  • Option A: Return for 100% Store Credit (Best Value!) We will completely waive the 10% restocking fee. You will receive a digital gift card for the full purchase price of the bed, minus only the actual original outbound shipping costs incurred by the carrier when we sent the bed to you. Your final store credit will equal the original purchase price minus the original outbound shipping cost.

  • Option B: Refund to Your Original Payment Method A 10% restocking fee and the actual original outbound shipping costs will be deducted from your final refund to cover non-recoverable payment processing transactions and the physical labor required to process the return.. Your final refund amount will equal the original purchase price minus the 10% restocking fee and minus the original outbound shipping cost.

Return Shipping, Packing Plastic & Vacuum-Sealed Beds: The customer is entirely responsible for arranging and paying for return shipping via the carrier of their choice (UPS, FedEx, or USPS). Square beds should be securely wrapped in plastic that is at least 3mil in weight to prevent bed from becoming damaged during shipment.  Please note that our bolster beds are shipped vacuum-sealed (to 1/4 their true size) to keep initial shipping costs as low as possible. Once opened, these beds expand to their full size and cannot fit back into their original packaging. You will need to source a larger box to return the expanded bed to us.

4. How to Return Your Bed

  1. Please reach out to us at admin@sitstayforever.com with your order number. Let us know if you prefer Store Credit or a Refund so we can flag your account.

  2. Package your unused, clean bed securely. If the bed was vacuum-sealed and opened, ensure you use a larger box that comfortably fits the expanded bed.

  3. Purchase a trackable shipping label from your preferred shipping carrier and send the package to:

    Sit Stay Forever 90 Bridge Street, Suite 3166, Westbrook, ME 04102

  4. Once we receive the bed at our facility and inspect it for cleanliness, we will issue your digital store credit or process your refund to your original method of payment.

Unsure About Sizing?

If you have any questions about sizing before placing your order, please contact us at admin@sitstayforever.com. We love helping pet parents pick the absolute perfect size the first time around!